{"xsrfToken":"B7IY-DA5W-2LX1-MSUQ_dcc87ae2b40aca89b60318de2c48172b0350e483_lout","branding":{"id":"4","key":"sup","name":"Help center / Support team ","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Genius Team Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"This is you support center","userInitialAnnouncementMessageWiki":"<p>Hi !</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Genius Team Help Center","sharedPortalName":"Help Center","announcementHeader":"This is you support center","announcementMessage":"Hi !","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem vindo no centro de ajuda do Genius Team","sharedPortalName":" Centro de ajuda","announcementHeader":"Bem vindo!!!","announcementMessage":"Ohi!","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al centro de ayuda de Genius Team","sharedPortalName":"Centro de ayuda","announcementHeader":"Este es el centro de soporte","announcementMessage":"Hola!","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#1a1f24","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1ceed442-e9c3-40cf-b90d-3c8cbac9f26b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwM2NhNmI5ZC1iM2NmLTQzN2MtOGY3Yi1kODRmNDJiYzBjMzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjZWVkNDQyLWU5YzMtNDBjZi1iOTBkLTNjOGNiYWM5ZjI2YiI6WyJyZWFkIl19LCJleHAiOjE2NzAxMjI3MzAsIm5iZiI6MTY3MDEyMjEzMH0.Thq453fhHSsdZgHoJmKuaC8wcxswsJ3ZIGn6EgMDz5I&client=03ca6b9d-b3cf-437c-8f7b-d84f42bc0c37&height=300&mode=fit","bannerMediaApiFileId":"1ceed442-e9c3-40cf-b90d-3c8cbac9f26b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"sup","projectId":10708,"serviceDeskId":4,"name":"Help center / Support team ","description":"<p>Welcome. You can make a request from this options.&nbsp;</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"84","name":"Commercial inquiries, licenses, invoicing. ","descriptionHtml":"","callToAction":"Commercial inquiries, licenses, invoicing. ","introHtml":"<p> If you want to know more about our products, be contacted by our sales team, or administrative questions, leave your inquiry here. </p>","icon":11130,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11130","groups":[8],"key":""},{"id":"78","name":"Requests and reports related to the API","descriptionHtml":"","callToAction":"Requests and reports related to the API","introHtml":"<p>Are you trying to make an integration and you find it difficult? Tell us how can we help you. </p>","icon":11137,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11137","groups":[8],"key":""},{"id":"82","name":"Create new accounts, modify roles, request for permissions. ","descriptionHtml":"","callToAction":"Create new accounts, modify roles, request for permissions. ","introHtml":"<p>Are you Administrator? Ask for help with security settings. </p>","icon":11138,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11138","groups":[8],"key":""},{"id":"76","name":"Report a system error ","descriptionHtml":"","callToAction":"Report a system error ","introHtml":"<p>Tell us what type of problems you have </p>","icon":11110,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11110","groups":[8],"key":""},{"id":"85","name":"Security problems","descriptionHtml":"<p>Detail the issue with date, hour user account and security issue detected</p>","callToAction":"Security problems","introHtml":"<p>Report a security issue related to information registered in our platform</p>","icon":11191,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11191","groups":[8],"key":""},{"id":"79","name":"Request for assistance to perform a task. ","descriptionHtml":"<p>Remember that you can use our FAQ on <a href=\"https://faq.pilotsolution.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://faq.pilotsolution.net</a> You can enter there directly from your user profile in the </p>","callToAction":"Request for assistance to perform a task. ","introHtml":"<p>If you din't find what you were looking for in FAQ, you can tell us what you need so we can help you. </p>","icon":11139,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11139","groups":[8],"key":""},{"id":"80","name":"Request users training ","descriptionHtml":"","callToAction":"Request users training ","introHtml":"<p>Do you need to train your team? </p>","icon":11116,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11116","groups":[8],"key":""},{"id":"83","name":"Request a new integration","descriptionHtml":"","callToAction":"Request a new integration","introHtml":"<p>Do you have a DMS, ERT, etc and want to integrate it to Pilot? Request the integration here</p>","icon":11111,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11111","groups":[8],"key":""},{"id":"86","name":"Requests related to general data protection regulations","descriptionHtml":"","callToAction":"Requests related to general data protection regulations","introHtml":"<p>Requests related to general data protection regulations like GDPR, CCPA, etc</p>","icon":11217,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11217","groups":[8],"key":""},{"id":"77","name":"Suggest a new feature ","descriptionHtml":"","callToAction":"Suggest a new feature ","introHtml":"<p>Tell us your idea to the new app feature </p>","icon":11145,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11145","groups":[8],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11126,"iconUrl":"https://pilotcrmjira.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11126","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[86,85,84,76,79,82,78,83,77,80]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pilotcrmjira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B7IY-DA5W-2LX1-MSUQ_dcc87ae2b40aca89b60318de2c48172b0350e483_lout","baseUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"5048000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"03ca6b9d-b3cf-437c-8f7b-d84f42bc0c37","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}