{"xsrfToken":"B7IY-DA5W-2LX1-MSUQ_d43365acf9c1ddbf0ab840452067ef5029edfa54_lout","branding":{"id":"4","key":"sup","name":"Genius Support Team","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#242424","headerLinkHoverBGColor":"#242424","headerBadgeColor":"#242424"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Genius Team Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"This is you support center","userInitialAnnouncementMessageWiki":"<p>Hi !</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Genius Team Help Center","sharedPortalName":"Help Center","announcementHeader":"This is you support center","announcementMessage":"Hi !","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem vindo no centro de ajuda do Genius Team","sharedPortalName":" Centro de ajuda","announcementHeader":"Bem vindo!!!","announcementMessage":"Ohi!","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al centro de ayuda de Genius Team","sharedPortalName":"Centro de ayuda","announcementHeader":"Este es el centro de soporte","announcementMessage":"Hola!","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#1a1f24","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1ceed442-e9c3-40cf-b90d-3c8cbac9f26b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwM2NhNmI5ZC1iM2NmLTQzN2MtOGY3Yi1kODRmNDJiYzBjMzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjZWVkNDQyLWU5YzMtNDBjZi1iOTBkLTNjOGNiYWM5ZjI2YiI6WyJyZWFkIl19LCJleHAiOjE2MzQ4NDE0NjAsIm5iZiI6MTYzNDg0MDgwMH0.2p03BVZIQgFUD80ywb7x5utKsFQXHaCUajuGIoYnltE&client=03ca6b9d-b3cf-437c-8f7b-d84f42bc0c37&height=300&mode=fit","bannerMediaApiFileId":"1ceed442-e9c3-40cf-b90d-3c8cbac9f26b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"sup","projectId":10708,"serviceDeskId":4,"name":"Genius Support Team","description":"<p>Welcome! You can raise a Support Team request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"41","name":"Internal Qa","descriptionHtml":"","callToAction":"Internal Qa","introHtml":"<p>Internal requirement of application functionality</p>","icon":11180,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11180","groups":[],"key":""},{"id":"34","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11110,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11110","groups":[8],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11126,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11126","groups":[],"key":""},{"id":"32","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11100,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11100","groups":[],"key":""},{"id":"30","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11117,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11117","groups":[8],"key":""},{"id":"37","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"<p>Wants to train your team?</p>","icon":11116,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11116","groups":[8],"key":""},{"id":"39","name":"Request a user manual","descriptionHtml":"","callToAction":"Request a user manual","introHtml":"<p>Request a guid to complete a task</p>","icon":11139,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11139","groups":[8],"key":""},{"id":"38","name":"Report API problem","descriptionHtml":"<p><a href=\"https://apidoc.pilotsolution.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">API Documentation </a></p>","callToAction":"Report API problem","introHtml":"<p>Are you working on an integration ?</p>","icon":11137,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11137","groups":[8],"key":""},{"id":"40","name":"Profile sign in for integration","descriptionHtml":"","callToAction":"Profile sign in for integration","introHtml":"<p>Request your profile to integration ypur application</p>","icon":11138,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11138","groups":[8],"key":""},{"id":"36","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11132,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11132","groups":[8],"key":""},{"id":"35","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11145,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11145","groups":[8],"key":""},{"id":"42","name":"Soporte Interno Pilot","descriptionHtml":"","callToAction":"Soporte Interno Pilot","introHtml":"","icon":11190,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11190","groups":[],"key":""},{"id":"29","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11106,"iconUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11106","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[29,34,38,40,39,37,30,35,36]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pilotcrmjira","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B7IY-DA5W-2LX1-MSUQ_d43365acf9c1ddbf0ab840452067ef5029edfa54_lout","baseUrl":"https://pilotcrmjira.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"5048000","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"03ca6b9d-b3cf-437c-8f7b-d84f42bc0c37","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}